Refund Policy
Last Updated: April 8, 2025
Overview
Degreex Systems is committed to delivering high-quality blockchain integration and consultation services. This Refund Policy outlines the conditions under which refunds may be requested and processed for services purchased through our platform.
Service Categories
Consultation Services
Consultation sessions are scheduled services provided by our specialists. Refund eligibility depends on the timing of your cancellation request:
More than 48 hours before scheduled session: Full refund of the consultation fee.
Between 24 and 48 hours before scheduled session: 50% refund of the consultation fee.
Less than 24 hours before scheduled session: No refund available.
Integration Projects
Custom blockchain integration projects are delivered in phases. Refunds are calculated based on project completion status:
Before project commencement: Full refund minus administrative processing fee of 5%.
During discovery and planning phase: Refund of remaining balance after deducting completed work and expenses incurred.
After development begins: No refund for completed milestones. Refund available only foræªcompleted phases minus any costs already incurred.
Subscription Services
Monthly or annual subscription plans for ongoing support and maintenance:
Monthly subscriptions: Cancel anytime. No refund for the current billing period. Service continues until period end.
Annual subscriptions: Refund available within 30 days of initial purchase. After 30 days, no refund for remaining months. Service continues until subscription end.
Refund Request Process
How to Request a Refund
To request a refund, contact our support team at help@degreexsystems.com with the following information:
Your full name and contact details
Order or invoice number
Service or product purchased
Reason for refund request
Supporting documentation if applicable
Processing Timeline
Refund requests are reviewed within 5 business days of receipt. Once approved, refunds are processed within 10 business days. The time for funds to appear in your account depends on your payment provider and may take an additional 5 to 10 business days.
Non-Refundable Items
The following are not eligible for refunds under any circumstances:
Third-party software licenses purchased through our platform
Completed deliverables that have been accepted by the client
Services already rendered in full
Consultation sessions where the client failed to attend without prior notice
Custom research or reports that have been delivered
Exceptional Circumstances
Service Quality Issues
If you believe the service delivered does not meet the agreed specifications or quality standards, you may request a refund by providing detailed documentation of the issues within 14 days of service delivery. We will review your claim and may offer remediation, partial refund, or full refund based on the circumstances.
Technical Failures
If our platform experiences technical issues that prevent you from accessing purchased services, we will extend your service period or provide a prorated refund for the affected time.
Chargebacks and Disputes
Initiating a chargeback or payment dispute without first contacting our support team may result in suspension of your account and services. We encourage you to work with us directly to resolve any billing concerns before escalating to your payment provider.
If a chargeback is filed, we reserve the right to dispute it with evidence of service delivery. Accounts associated with fraudulent chargebacks may be permanently banned from our platform.
Modifications to Services
If we make significant changes to a service you have purchased that materially affect its value or functionality, you may request a full refund within 30 days of the change notification.
Refund Methods
Refunds are issued using the original payment method whenever possible. If the original payment method is no longer available, we will work with you to arrange an alternative refund method, which may include bank transfer or platform credit.
Currency and Exchange Rates
Refunds are processed in the original transaction currency. If exchange rates have changed between purchase and refund, the amount you receive may differ from the amount charged due to currency fluctuation. Degreex Systems is not responsible for exchange rate differences.
Contact Information
For questions about this Refund Policy or to request a refund, please contact us:
Email: help@degreexsystems.com
Phone: +380976940484
Address: Katerynyns'ka St, 17, Odesa, Odes'ka oblast, Ukraine, 65026
Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified policy. For significant changes, we will provide notice through email or platform notification.